Frequently Asked Questions

Minimum deposits vary by payment method: Credit/Debit cards C$10, Interac e-Transfer C$20, Bitcoin C$25. Maximum deposits range from C$1,000 (PaySafeCard) to C$10,000 (Bitcoin). Most methods have a C$5,000 maximum per transaction.

Withdrawal processing times depend on your chosen method: Interac e-Transfer (24 hours), Bitcoin (1-2 hours), Bank Transfer (1-3 business days), and Cheque (7-14 business days). All withdrawals are subject to our standard verification process.

RichGringo Casino does not charge fees for deposits or withdrawals. However, your payment provider (bank, credit card company, or cryptocurrency exchange) may apply their own fees. We recommend checking with your payment provider for their fee structure.

We accept Visa, Mastercard, Interac e-Transfer, PaySafeCard, Bitcoin, and bank transfers. All transactions are processed securely using 256-bit SSL encryption to protect your financial information.

Simply create your account and make your first deposit. The 250% welcome bonus up to C$1,700 plus 150 free spins on Mummyland Treasurehunt will be automatically credited to your account. No bonus code is required.

Wagering requirements specify how many times you must play through your bonus before you can withdraw winnings. Our welcome bonus has a 35x wagering requirement, meaning you must wager 35 times the bonus amount. For example, a C$100 bonus requires C$3,500 in total wagers.

Yes, free spin winnings have a 40x wagering requirement and must be wagered within 7 days. The maximum bet while wagering free spin winnings is C$5 per spin. Any unused free spins expire after 7 days.

Our weekly cashback gives you up to 15% back on your net losses each week. Cashback is calculated every Monday for the previous week's activity and credited automatically. Cashback has only 1x wagering requirement and no maximum bet restrictions.

KYC (Know Your Customer) verification is a legal requirement to prevent fraud and money laundering. We need to verify your identity, address, and payment methods before processing withdrawals. This protects both you and the casino from fraudulent activities.

You'll need: 1) Government-issued photo ID (passport, driver's license, or provincial ID), 2) Proof of address (utility bill, bank statement, or government correspondence dated within 3 months), 3) Proof of payment method (bank statement or card photo showing first 6 and last 4 digits).

Document verification typically takes 24-72 hours once all required documents are submitted. You'll receive email confirmation when your account is fully verified. During peak periods, verification may take up to 5 business days.

Yes, you can play and make deposits before verification. However, withdrawals require a fully verified account. We recommend completing verification as soon as possible to avoid delays when you want to withdraw your winnings.

RichGringo Casino is fully optimized for mobile browsers on iOS and Android devices. While we don't have a downloadable app, our mobile website provides the same features and games as the desktop version with touch-optimized controls.

All bonuses and promotions are available on mobile devices. You can claim the welcome bonus, participate in tournaments, and access all promotional offers directly from your smartphone or tablet.

Most of our games are mobile-compatible, including slots, live dealer games, and table games. A small number of older games may only be available on desktop. All new games are developed with mobile-first design principles.

We offer 24/7 support through: Live Chat (instant response), Email ([email protected] - 2 hour response time), and Phone (1-800-RICH-CA). Live chat is the fastest way to get help with urgent issues.

First, refresh your browser or restart the app. If the issue persists, clear your browser cache and cookies. Contact support immediately if you were in the middle of a game round - we can check your game history and ensure any winnings are properly credited.

Game availability may be restricted due to: 1) Regional licensing requirements, 2) Maintenance or updates, 3) Insufficient account balance, 4) Bonus restrictions, or 5) Browser compatibility issues. Contact support for specific game access issues.